Totally pissed!

A simple enquiry can take me hours to get an answer! Thanks to Takaful Nasional ineffective and ineffiencient staffs! They just get on my nerves, putting me on hold over the line and asking me to call this and that extention! ArgghhhH! Damnit! I know it's Raya soon and they are in holiday mood already but for God's sake, be user friendly for once and help me to solve my ever simple problem!!